FAQ -How can I track my parcel ? You can track your parcel on the following website using your tracking number:www.17track.net/en (Copied to the browser to open) -Do we offer dropshipping service ? Sure, just leave a note so that we won't put any invoices, QR codes, promotions or your brand name logo in the parcels. -Return Policy 1. We do allow exchange the item if you are dissatisfied with the product, but you should contact us within 7days and return it within 10 days from the date you received it. 2. All returned item must be in the original package and you must provide us with the tracking number. And you also should tell us the reason for the return. 3. Buyers are responsible for return shipping fee. -About Feedback Feedback is important to us. We'll really appreciate it if you leave positive feedback when you are satisfied with your purchase. Please contact us before you leave negative feedback. If you are dissatisfied, Petshy will try our best to solve your problem.